Last updated: February 6, 2026
This Privacy Policy explains how UPG (“we”, “us”, “our”) collects, uses, and protects
personal information when you use our services, including when you receive transactional SMS messages.
Information We Collect
- Phone number (to send transactional SMS updates you opt in to receive)
- Message content (messages sent to and from you for support and delivery confirmation)
- Order and account details (only as needed to provide service updates, invoices, and proofs)
How We Use Information
We use the information above to:
- Send transactional notifications related to orders, invoices, shipping updates, and production approvals
- Provide customer support and respond to requests
- Maintain service reliability, security, and compliance
How We Share Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information only with service providers necessary to deliver services (for example, messaging
providers and carriers) or as required by law.
SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP.
For help, reply HELP.
Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations,
resolve disputes, and enforce our agreements.
Contact Us
If you have questions or would like to request access or deletion of your information, contact us at:
hi@weareupg.com
